Chapter 6
Too Many Tabs Open
The system slows down exactly when it looks busiest.
The questionDoes your team have too much work, or too much work started?
Excess work released into the system creates queues, raises WIP, and stretches lead time, without increasing delivery.
The scene this idea comes from publishes here later this summer.
You do not have to wait for it. Chapter 10 of the book, the one where the whole logic becomes visible, is ready to read now.
I will ask you one question back: which sentence in it describes something you are living through right now?