Chapter 5
Busy Is Not Productive
Activating a resource and using a resource are not the same thing.
The questionWhose efficiency are you protecting, and at whose expense?
Local efficiency can rise while the global result gets worse; being busy is not the same as delivering.
The scene this idea comes from is Chapter 5 of the book, available now.
You do not have to wait for it. A different chapter, The Mathematics of Flow, is already finished and ready to read: it is the one where the whole logic of the book becomes visible, and it stands on its own.
I will ask you one question back: which sentence in it describes something you are living through right now?
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