Chapter 6
Too Many Tabs Open
The system slows down exactly when it looks busiest.
The questionDoes your team have too much work, or too much work started?
Excess work released into the system creates queues and makes everything take longer to cross, without increasing the delivery rate.
The scene this idea comes from is Chapter 6 of the book, available now.
You do not have to wait for it. A different chapter, The Mathematics of Flow, is already finished and ready to read: it is the one where the whole logic of the book becomes visible, and it stands on its own.
I will ask you one question back: which sentence in it describes something you are living through right now?
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