Chapter 3
The Waiting Room
Most of an order’s life is spent doing nothing.
The questionIf you followed one order end to end, would it spend more time working or waiting?
Most of the time lost in any system is not in the work, but in the waiting between the work.
The scene this idea comes from is Chapter 3 of the book, available now.
You do not have to wait for it. A different chapter, The Mathematics of Flow, is already finished and ready to read: it is the one where the whole logic of the book becomes visible, and it stands on its own.
I will ask you one question back: which sentence in it describes something you are living through right now?
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